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Student Accounting FAQs
Frequently Asked Questions
Check the answers here for common student account concerns. If you need further assistance, contact the Student Accounting Office.
When is payment due?
Can I make a payment online?
International students can pay by wire using
Domestic students can pay online via credit card or electronic check by accessing their account in choosing student profile, student account, then Pay Now (CashNet). All credit/debit payments will be assessed a 2.85% convenience fee. There is no fee associated with electronic check payments.
Can I make a payment by telephone?
When will I get my bill?
What if I have no money, but have applied for grants or loans?
What should I do if my financial aid is less than my bill?
Pay the difference or set up a Cashnet Payment Plan. You can set up a plan by going to Click "Student Account" Click "Payment Plan * (CashNet)".
I think there's an error on my statement; what should I do?
If there is an error in your class schedule or tuition rate, contact the Registrar's Office at 313-993-3313 or registrar@udmercy.edu.
If the error is in the amount of financial aid that has been posted to your account, contact the Financial Aid Office at 313-993-3350 or finaid@udmercy.edu.
For all other questions, please contact the Student Accounting Office at 313-993-1420 or studentaccounts@udmercy.edu.
I never attended class. Won't I be dropped automatically?
I did not pay anything. Why do I need to file for a refund?
If I file a Petition for Refund, will I get money back?
If I file a petition for refund, under what circumstances are refunds granted?
Refunds are granted when circumstances beyond the control of the student prevent the student from attending class. Your request must be made one year from your date of withdrawal.
Examples include:
- Medical/health issues
- Unexpected employment conflicts (such as shift change or loss of job)
- Recalls to active duty in the military
- Other situations beyond the control of the student, to be evaluated on an individual basis
Your 1098-T tax form can be viewed and printed at
You will need your social security number to log in, our school code is 2w.
Check the answers below for more 1098-T information.
Why has Detroit Mercy sent me this Form 1098-T?
There is no amount on my Form 1098-T
That information is not required to be on your 1098-T. However, some financial information is provided in the letter that is attached to the Form 1098-T.
Please note: Box 1 contains all of your payments, including loans. Box 5 contains scholarships and grants only.
What information is provided in boxes 4 and 5 on my form?
How much am I eligible to claim?
Under the Hope Scholarship Credit, taxpayers can claim a maximum credit of $1,500 (100 percent of the first $1,000 and 50 percent of the next $1,000 in eligible expenses).
Under the Lifetime Learning Credit, taxpayers can claim up to 20 percent of the first $5,000 in eligible expenses for a maximum credit of $1,000.